CRM 2013 update/upgrade FAQs

Applies to:

Microsoft Dynamics CRM 2013
Microsoft Dynamics CRM Online Fall ’13

Customer Driven Updates

1. Is there an option for customers to opt out of the Microsoft Dynamics CRM Online Fall ’13 update?
   No, there is no option to opt out of the update. All customers will be updated to the Microsoft Dynamics CRM Online Fall ’13 within the 120-day update window (mid-October 2013 to mid-February 2014).
2. What is the reason for limiting the update window to 120 days?
   We want our customers to benefit from the latest capabilities Microsoft Dynamics CRM Online has to offer in order to run successful businesses. We also have made this decision as part of our move to a more agile development process, which means that we will be delivering at least two releases per year.
3. What are the available date slots within the 120-day update window?
   Customers must select an available time slot between mid-October 2013 and mid-February 2014. These dates align with the time zone of the data center that the customer is associated to.
   Available update days are Sunday – Thursday. Weekends are not available for updates in order to ensure that full staffing is available to resolve any issues.
   Please note that not all dates will be available when the customer requests to reschedule. As dates reach capacity, only dates with remaining availability will be an option for the customer to select.
4. How will customers on the original Microsoft Dynamics CRM billing platform be updated to Microsoft Dynamics CRM Online Fall ‘13? Do they first have to be transitioned to the Microsoft online services environment?
   The update process is independent of the platform the customer’s billing environment is on. Customers on both platforms will be included in the service update. There is no requirement to transition to the Microsoft online services environment before the update takes place.
   Please note that a transition of your subscription to the Microsoft online services environment (in Office 365) is not the same as a Microsoft Dynamics CRM Online service update. The subscription transition is a one-time occurrence that affects your billing platform. Service updates are recurring releases that affect the features and capabilities that you receive in CRM Online. For information about service updates, see Manage Microsoft Dynamics CRM Online Updates.
   
   
   More details available at http://www.microsoft.com/en-us/dynamics/crm-customer-center/Dynamics-CRM-Upcoming-Release-FAQ.aspx