Thursday, May 29, 2014

Unified Service Desk for Microsoft Dynamics CRM 2013

Unified Service Desk for Microsoft Dynamics CRM 2013 provides a configuration-based framework for quickly building agent applications for call centers. You can aggregate customer information from different areas in Microsoft Dynamics CRM into a single desktop and get a 360° view of customer interactions. 

For more information, see Unified Service Desk Administration Guide.

This download contains the setup for the following:
  • Unified Service Desk client application.
  • Unified Service Desk sample packages.


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